egame99 Privacy Policy

📄 Introduction

This Privacy Policy (hereinafter the "Policy") is issued by egame99 (the "Company", "Platform", "we", "us", or "our"), the operator of the online gaming website accessible at egame99.cam. It governs how we collect, process, store, share, and protect the personal data of all individuals ("you", "your", "User", or "Player") who register for, access, or use our services.

egame99 is committed to handling personal data responsibly and transparently. We operate our platform under international gaming licensing standards and adhere to recognised data protection principles including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

By registering an account or otherwise using the egame99 platform, you acknowledge that you have read, understood, and agree to the collection and processing of your personal data as described in this Policy. If you do not accept the terms of this Policy, you must not register or continue to use the Platform.

This Policy applies to all users of the egame99 Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations across Malaysia and internationally. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy.

📖 Definitions

The following terms carry the specific meanings set out below throughout this Privacy Policy:

📂 Data We Collect

egame99 collects the minimum personal data necessary to provide its services securely and in compliance with applicable regulatory obligations. The categories of data we collect are set out below.

// 3.1 — Registration & Identity Data

• ▸Full legal name as it appears on your government-issued identification.
• ▸Date of birth (for mandatory 21+ age verification purposes).
• ▸Email address and account username chosen at registration.
• ▸Contact telephone number (optional at registration, required at KYC stage).
• ▸Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru).

// 3.2 — KYC & Verification Documents

• ▸Malaysian National Registration Identity Card (MyKad) or valid international passport image.
• ▸Secondary proof of address documentation where required (utility bill, bank statement).
• ▸Proof of payment method ownership where applicable (e.g., screenshot of registered e-wallet account).

// 3.3 — Financial & Transaction Data

• ▸Deposit and withdrawal transaction records, including amounts in MYR, timestamps, and payment method references (Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, GrabPay, Boost, cryptocurrency wallet addresses, etc.).
• ▸Account balance history and bonus credit/debit records.
• ▸Partial payment instrument identifiers (last four digits of card; masked e-wallet ID) for fraud detection.

// 3.4 — Technical & Usage Data

• ▸IP address and approximate geolocation derived from IP at time of login and transaction.
• ▸Device type, operating system, browser type and version.
• ▸Session duration, pages visited, games played, bet amounts, and game outcomes.
• ▸Login timestamps and failed authentication attempts.

🔍 How We Collect Your Data

egame99 collects personal data through the following means:

• 4.1 Direct Submission: Information you voluntarily provide when registering an account, completing KYC verification, submitting a support request, or updating your account profile.
• 4.2 Automated Collection: Technical and usage data collected automatically when you access or interact with the Platform, including via server logs, cookies, and similar tracking technologies.
• 4.3 Payment Processors: Transaction confirmation data and fraud signals received from our integrated payment gateway partners (covering methods such as FPX, Touch 'n Go eWallet, DuitNow, and cryptocurrency processors) for the purposes of verifying deposits and processing withdrawals.
• 4.4 Identity Verification Partners: KYC verification results, including age confirmation and document authenticity checks, provided by our contracted identity verification service providers.
• 4.5 Fraud & Risk Intelligence: Risk scoring and fraud signals from third-party anti-fraud services used to protect the Platform and its players from financial crime.

⚖️ Legal Basis for Processing

egame99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

🎯 How We Use Your Data

The personal data collected by egame99 is used exclusively for the following purposes:

• 6.1 Account Management: Creating and maintaining your account, processing login requests, and enabling access to the Platform's games and features.
• 6.2 Age & Identity Verification (KYC): Verifying that you meet the mandatory 21+ age requirement and confirming your identity to comply with anti-money laundering and fraud prevention obligations.
• 6.3 Payment Processing: Facilitating deposits from and withdrawals to your nominated payment method (e.g., Maybank, Touch 'n Go eWallet, DuitNow, cryptocurrency), verifying transaction authenticity, and investigating payment disputes.
• 6.4 Responsible Gambling: Monitoring player activity to identify potential indicators of problem gambling behaviour, applying player-requested limits, and administering self-exclusion arrangements.
• 6.5 Customer Support: Responding to your enquiries, resolving account issues, and processing any complaints submitted via live chat, email, or other support channels.
• 6.6 Security & Fraud Prevention: Detecting and investigating suspected fraudulent activity, unauthorised access, duplicate account creation, bonus abuse, and other security threats.
• 6.7 Regulatory Compliance: Maintaining transaction and identity records as required by our international gaming licence and any applicable anti-money laundering regulations.
• 6.8 Marketing Communications (with consent only): Sending promotional offers, bonus notifications, and platform updates by email or in-platform message where you have explicitly opted in to receive such communications.

🤝 Data Sharing & Disclosure

egame99 does not sell, rent, or trade your personal data. We share data only with carefully selected partners and in limited circumstances as described below.

• 7.1 Payment Processors: We share transaction-related data with payment gateway providers (covering FPX, DuitNow, e-wallets, and cryptocurrency processors) solely for the purpose of executing deposits and withdrawals on your behalf.
• 7.2 KYC & Identity Verification Providers: Identity documents and verification data are transmitted to contracted KYC service providers operating under strict data processing agreements. These providers do not retain your data beyond the period necessary for verification.
• 7.3 Fraud & Risk Management Partners: Anonymised or pseudonymised technical data (IP addresses, device fingerprints, behavioural signals) may be shared with anti-fraud intelligence platforms to detect and prevent financial crime.
• 7.4 Regulatory Authorities: Where required by law, court order, or applicable licensing regulatory framework, we may disclose personal data to competent authorities without prior notification to you.
• 7.5 Business Transfers: In the event of a merger, acquisition, or sale of all or part of the Company's assets, personal data held by egame99 may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations.

🍪 Cookies & Tracking Technologies

egame99 uses cookies and similar browser-based tracking technologies to ensure the Platform functions correctly, to improve user experience, and to collect analytics data that helps us understand how the Platform is used.

• 8.1 Essential Cookies: Required for core platform functionality including maintaining your login session, storing account preferences, and enabling secure transactions. These cannot be disabled without impairing your ability to use the Platform.
• 8.2 Analytics Cookies: Used to collect anonymised data on how users navigate the Platform (pages visited, session duration, game categories accessed) to help us improve features and content. These are subject to your consent.
• 8.3 Security Cookies: Short-lived tokens used to verify session integrity, prevent cross-site request forgery (CSRF), and detect suspicious login patterns.
• 8.4 Cookie Management: You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform.

🗂️ Data Retention

egame99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to satisfy applicable legal, regulatory, or contractual obligations.

• 9.1 Active Accounts: Personal data associated with an active account is retained throughout the duration of the account relationship to enable continued access to the Platform.
• 9.2 Closed Accounts: Upon account closure, personal data is retained for a minimum period required under our licensing framework's record-keeping obligations for anti-money laundering compliance (typically five years from the date of closure).
• 9.3 KYC Documents: Identity verification documents are retained for the duration of the account and for the minimum post-closure period mandated by applicable AML regulations.
• 9.4 Transaction Records: Financial transaction records are retained for at least five years from the date of each transaction, in compliance with our regulatory obligations.
• 9.5 Marketing Data: Email marketing consent records and communication history are retained until you withdraw consent or request deletion, plus a short additional period for compliance record-keeping.

🔐 Data Security

egame99 implements a layered security framework to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 10.1 Encryption in Transit: All data transmitted between your browser and our servers is encrypted using 256-bit TLS/SSL protocols. This is the same standard deployed by leading Malaysian financial institutions.
• 10.2 Encryption at Rest: Sensitive personal data stored in our databases — including identity documents and financial data — is encrypted at rest using industry-standard symmetric encryption.
• 10.3 Access Controls: Access to personal data systems is restricted to authorised personnel on a strict need-to-know basis. Access privileges are regularly reviewed and revoked when no longer required.
• 10.4 Two-Factor Authentication: Two-factor authentication (2FA) is available for all player accounts and is mandatory for administrative access to our internal systems.
• 10.5 Incident Response: egame99 maintains a documented data breach response procedure. In the event of a material data breach, affected users will be notified promptly in accordance with our obligations.

✅ Your Data Rights

As a user of the egame99 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team through the channels listed in Section 14 of this Policy.

We will respond to all valid data rights requests within a reasonable timeframe, typically within 30 days of receipt. Complex or numerous requests may require additional time, in which case we will notify you of the expected response date.

🔞 Children & Minors

The egame99 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

• 12.1 If we become aware that personal data has been collected from an individual under 21 years of age without proper age verification, we will immediately suspend the relevant account and delete or anonymise the associated data without undue delay.
• 12.2 If you believe that a minor under the age of 21 has registered an account or submitted personal data to egame99, please contact our support team immediately. We take underage gambling concerns extremely seriously and will act promptly.

🔄 Policy Updates

egame99 reserves the right to revise and update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform operations. The updated Policy will be published on this page with a revised "Last Updated" date.

• 13.1 Where a material change is made to this Policy that affects your rights or how we process your personal data, we will endeavour to notify you directly via your registered email address or through a prominent in-platform notice at least 14 days before the change takes effect.
• 13.2 Your continued use of the egame99 Platform following any published update to this Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease using the Platform and may request account closure.
• 13.3 Previous versions of this Policy are available on request by contacting our support team.

✉️ Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how egame99 is processing your personal information, please contact our Data Support team through the channels below. All privacy-related enquiries are handled by our compliance team.

For general platform queries, visit our FAQ page. For information about your account terms, see our Terms & Conditions. For responsible gambling tools and self-exclusion, visit our Responsible Gambling page.